Return and Exchange Policy
1. Scope of application of the policy
This policy applies to all adult products purchased in this store and is formulated in accordance with the Consumer Protection Law and relevant cross-border e-commerce regulations. In order to protect the rights of consumers and take into account the special nature of the products, the following rules are specially formulated.
*Adult products are special, and private health products do not accept returns or exchanges without reason.
*Customized products do not support returns
Return and Exchange Conditions
1. Return and exchange due to quality issues
Applicable situations:
Damage of goods (such as cracks, breaks);
Functional defects (such as loose joints, sound-generating component failure);
Severe color difference (too big difference from the display on the product details page).
Inapplicable situations:
TPE material air bubble: Due to the process characteristics, there may be tiny air bubbles on the surface of TPE dolls, which is a normal phenomenon and does not affect the use and safety;
Silicone mold line: The silicone doll mold line is a production mark, not a quality problem;
Minor color difference (caused by differences in monitors or shooting light).
2. Time limit requirements
You can apply for return and exchange due to quality issues within 7 days from the date of receipt. If the deadline is exceeded, the product will be deemed to have passed the acceptance.
Return and Exchange Process
1. Application submission
Log in to your account, enter the order page, select the product to be returned, fill in the reason for return (such as damage, malfunction, etc.), and upload the following evidence:
Clear photos/videos of the product and the problem parts;
Photos of the packaging and logistics order number.
2. Review and processing
The merchant will complete the review within 48 hours and feedback the results through platform messages or emails;
After the review is passed, the merchant will provide a return address and logistics guide (it is recommended to use traceable international logistics).
3. Product return
The product must be returned within 7 days after the review is passed. Overdue applications will be signed by default;
The return package must indicate the order number and the “return and exchange” logo to ensure privacy and security.
4. Refund/exchange
Refund: The money will be returned to the payment account by the original route, usually taking 3-15 working days;
Exchange: The merchant will arrange for the new product to be sent out, and the shipping cost will be borne by the merchant (only for quality issues).
Logistics and cost issues
1: If the customer applies for interception of the package on the way, the customer needs to bear the interception fee and the return freight (the same as the outgoing freight).
2: Please do not refuse to accept the package without reason, which will cause additional freight and damage to the goods and cannot be resold.
3: The package is lost, which means: the tracking information has not been updated for a long time, and the package is abnormal. After we apply for a claim, we can refund or reissue in full.
4: If the address of the package in transit needs to be changed, the customer needs to bear the operation fee and address change fee of the address change. The change cannot be guaranteed to be successful. If it is unsuccessful, the operation fee will be charged as usual.
5: If the customer who has signed for the package reports that he has not received it, the customer should contact the local UPS first. We can apply for a receipt certificate from the logistics at the same time. If you need to check, you need to provide evidence that you have not received the goods before you can apply for an inspection (door monitoring can be provided, etc., and the inspection may not be successful).
6: Please do not return the package without authorization. The warehouse may not be able to find the item, which will affect the secondary sale, and we will consider not giving compensation.
